Tuesday, August 4, 2009

The sun is finally out

Who knew that it would just be starting to feel like summer in August? Finally it is warm and sunny here and the little gray dog has stopped fighting me when I try to take him out. Feels like it rained everyday for a year.

Unfortunately, the company I purchased my 7470 from e-mailed me on Monday and let me know that they will not give me my money back. I can return the machine but have to pay for the original shipping because it was free shipping on my end and they have to cover their costs. I understand that they had to pay to ship it to me, but it's not my fault they sent me a broken machine.

They will issue me a store credit (gee thanks, that's just what I want, another broken machine from you that I have to pay to ship). The store credit will be good for one year. I have to admit I'm a little pissed. I purchased from them because they had the best price on the machine ($299) and they offered free shipping.

Unfortunately I failed to read their return policy which says they will NOT offer ANY refunds, even for defective merchandise. They also stated that refurbished machines are a better deal because they come directly from the factory and are more likely to be in working order since they have been thoroughly checked by a technician (yeah right!). I've never purchased anything that I could not return and I feel tricked. Yes I should have read the policy, but who doesn't allow you to return something and get your money back if you're unsatisfied?

What ever happened to "the customer is always right"? or even "if you're unsatisfied for any reason we will return your purchased price"? You sent me a broken machine I don't want to take my chances with you again, why is that unreasonable? That's why I'm a tried and true L.L Bean shopper. If at anytime (even 20 years later) you're ever unsatisfied you get your money back no questions asked. They have the best customer service I've ever experienced and I will be a loyal customer for life. When it comes to customer service, they really "get it"

Sometimes there are some major benefits to purchasing from a local dealer, unfortunately I learned that the hard way.

In more happy news I did purchase another singer locally. It's a precision 7444 and works like a charm. Quick bobbin winding, see through bobbin case so I can tell when I'm going to run out of bottom thread, and fast straight stitches. Everything worked so well I was able to sew together all of my blocks for the old red barn quilt in about 3 hours. It's slightly smaller then a queen size and I'm debating whether I want to add borders to make it big enough to go on a queen bed.

K-

1 comment:

SophiaAster said...

That does seem monumentally unfair. Do they have anything else you might order? I recommend a serger!